We’re Here to Help

Questions, orders or a little product guidance?

At Pawvesa, we believe caring for a pet—and keeping your home comfortable—should feel simpler.

Whether you need help choosing a product, want an update on your order or need assistance after delivery, our customer-care team is ready to help.

Send Us a Message

Use the contact form below and we will aim to respond within 1–2 business days.

To help us answer quickly, please include:

• Your full name

• Your order number, if applicable

• The email address used during checkout

• A clear description of your question

• Photographs or a short video if reporting a damaged or faulty product

Please do not include complete payment-card details or other sensitive financial information in your message.

Contact Pawvesa

Email

contact@pawvesa.com

For questions about products, orders, delivery, returns or exchanges.

Telephone

+44 117 410 1297

Customer service hours:
Monday–Friday, 09:00–17:00 UK time

If we cannot answer immediately, please email us or use the contact form.

Business Address

Pawvesa
17 Regency Drive
Brislington
Bristol
BS4 4UA
United Kingdom

Please contact us before returning a product. Returns sent without the correct instructions or return address may experience processing delays.

Already Placed an Order?

For faster support, include your order number in your message.

Tracking information is sent by email when it becomes available after dispatch. Please check your spam or junk folder if you cannot find your order or tracking email.

Our estimated delivery time is 7–10 business days, including handling and transit.

Returns and Product Issues

Eligible products may be returned within 30 days of delivery, subject to our Returns & Refunds Policy.

If your order arrives damaged, faulty, incomplete or different from what you ordered, contact us before returning it. Include your order number and photographs showing the issue where possible.

Helpful Information

Before contacting us, you may find the answer in one of these pages:

• Frequently Asked Questions

• Track Your Order

• Shipping Policy

• Returns & Refunds Policy

• Privacy Policy

• Terms of Service

Let’s Make Pet Care Simpler

Every message helps us support our customers and improve the Pawvesa experience.

Pawvesa — Practical care for pets and home.