Privacy policy

Last updated: 23 September 2026

This Privacy Policy explains how Pawvesa collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our services.

For the purposes of applicable data-protection law, Pawvesa is responsible for the personal information described in this policy.

Information We Collect

Depending on how you interact with our store, we may collect:

• Name

• Email address

• Telephone number

• Billing address

• Delivery address

• Order and transaction information

• Product preferences

• Customer-support communications

• Returns and refund information

• Device and browser information

• IP address

• Website usage and interaction information

• Cookie and similar technology information

• Marketing preferences

Payment information is processed by the payment providers available during checkout. Pawvesa does not necessarily receive or store complete payment-card details.

How We Collect Information

We may collect information:

• Directly from you when you place an order or contact us

• Automatically when you use our website

• From payment, delivery and fraud-prevention providers

• From advertising or analytics partners where permitted

• From Shopify and applications used to operate our store

How We Use Personal Information

We may process personal information to:

• Process and fulfil orders

• Take and verify payments

• Arrange product delivery

• Provide tracking information

• Process returns, exchanges and refunds

• Communicate about orders

• Respond to customer enquiries

• Operate, secure and improve our website

• Detect and prevent fraud or misuse

• Maintain legal, tax and transaction records

• Comply with legal obligations

• Send marketing communications where permitted

• Measure website and advertising performance where permitted

• Personalise parts of the shopping experience where permitted

Legal Bases

Depending on the circumstances, we may process personal information because:

• It is necessary to perform a contract with you

• It is necessary to comply with a legal obligation

• It supports our legitimate business interests and those interests do not override your rights

• You have provided consent

• It is necessary to establish, exercise or defend legal claims

Where processing relies on consent, you may withdraw that consent at any time.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

• Essential website and checkout functions

• Security and fraud prevention

• Remembering preferences

• Analytics

• Advertising and conversion measurement where permitted

Where legally required, non-essential cookies will be used according to the choices made through our cookie-consent controls.

You may also manage cookies through your browser settings. Blocking essential cookies may prevent parts of the store or checkout from functioning correctly.

Marketing Communications

Where permitted, we may send marketing communications about Pawvesa products and offers.

You may unsubscribe using the link contained in a marketing email or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary messages concerning an existing order, return or customer-service request.

How We Share Information

We may share information where reasonably necessary with service providers that help operate our store, including:

• Shopify and e-commerce service providers

• Payment processors

• Delivery and logistics providers

• Customer-support providers

• Fraud-prevention and security providers

• Analytics and technology providers

• Advertising providers where permitted

• Professional advisers

• Government bodies or authorities where legally required

We do not sell personal information in the ordinary meaning of exchanging customer data directly for money.

Shopify

Our store is hosted using Shopify. Shopify processes certain personal information to provide the storefront, checkout and related commerce services.

Shopify’s own privacy documentation explains how Shopify processes information through its services.

International Transfers

Some service providers may process personal information outside the United Kingdom.

Where applicable, appropriate measures are used to protect personal information transferred internationally in accordance with applicable data-protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Fulfilling orders

• Providing customer support

• Handling returns and disputes

• Preventing fraud

• Meeting legal, accounting, tax and regulatory obligations

Different categories of information may be retained for different periods.

Your Rights

Depending on applicable law and your circumstances, you may have rights to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information

• Restrict certain processing

• Object to certain processing

• Request data portability

• Withdraw consent where processing relies on consent

• Object to direct marketing

• Complain to the relevant data-protection authority

To submit a privacy request, contact contact@pawvesa.com.

We may need to verify your identity before completing certain requests.

UK customers may also have the right to complain to the Information Commissioner’s Office. We encourage you to contact us first so we can try to resolve your concern.

Children’s Privacy

Our online store is not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.

Security

We use reasonable technical and organisational measures intended to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services.

Those third parties have their own terms and privacy practices. Pawvesa is not responsible for how independent third parties process personal information on their own websites.

Changes to This Policy

We may update this Privacy Policy when our business practices, services or legal requirements change.

The latest version will be published on this page with a revised “Last updated” date.

Contact Us

For questions or requests concerning this Privacy Policy:

Pawvesa

Email: contact@pawvesa.com
Phone: +44 117 410 1297

Address:
17 Regency Drive
Brislington
Bristol
BS4 4UA
United Kingdom

Customer service: Monday–Friday, 09:00–17:00 UK time
Response time: We aim to respond within 1–2 business days.