Shipping policy

Last updated: 23 September 2026

At Pawvesa, we aim to provide clear and transparent information about the processing and delivery of your order.

Shipping Area

We currently deliver to customers within the United Kingdom.

Orders cannot currently be delivered outside the United Kingdom.

Order Processing

Order cut-off time: 5:00 PM UK time

Handling time: 1–2 business days, Monday to Friday.

Orders placed after the cut-off time, on weekends or on applicable public holidays will begin processing on the next business day.

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

Estimated Delivery

Our current estimated delivery times are:

• Handling time: 1–2 business days

• Transit time: 6–8 business days

• Estimated total delivery time: 7–10 business days

Business days are Monday to Friday, excluding applicable public holidays.

Delivery times are estimates rather than guaranteed arrival dates. Delivery may occasionally be affected by severe weather, carrier disruption, public holidays, customs or other circumstances outside our reasonable control.

Shipping Cost

Standard UK delivery: FREE

There is no minimum purchase requirement for our standard free UK delivery.

If alternative delivery options become available, their costs and estimated delivery times will be displayed at checkout before payment.

Order Tracking

When tracking becomes available after dispatch, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier’s tracking system to become active. Tracking information may not update immediately after dispatch or while a parcel is being transferred between delivery networks.

Multiple Parcels

Where an order contains more than one product, products may occasionally be delivered separately.

If this happens, additional tracking information will be provided where available. Customers will not be charged additional shipping fees because an order is delivered in multiple parcels.

Delivery Delays

If your order has not arrived within the estimated delivery period, contact us at contact@pawvesa.com and include your order number.

Our customer-support team will review the available tracking information and help determine the appropriate next step.

Incorrect Delivery Address

Customers are responsible for entering an accurate and complete delivery address during checkout.

If you notice an error, contact us as soon as possible. If the order has not entered processing or been dispatched, we will try to update the address.

We cannot guarantee that an address can be changed after processing or dispatch. Additional delivery costs resulting from an incorrect address may be the customer’s responsibility where permitted by law.

Failed Delivery and Unclaimed Parcels

Customers are responsible for following carrier instructions relating to delivery attempts, collection points or address enquiries.

If a parcel is returned to us because delivery was unsuccessful, we will contact the customer to discuss redelivery or an eligible refund. Any deductions will only be made where permitted by applicable law and clearly explained.

Lost or Damaged Parcels

If you believe your parcel has been lost or if it arrives visibly damaged, contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Photographs of damaged packaging or products where applicable

We will investigate the matter and, where appropriate, arrange a replacement, refund or other suitable resolution in accordance with applicable consumer law.

Contact Us

Pawvesa

Email: contact@pawvesa.com
Phone: +44 117 410 1297

Address:
17 Regency Drive
Brislington
Bristol
BS4 4UA
United Kingdom

Customer service: Monday–Friday, 09:00–17:00 UK time
Response time: We aim to respond within 1–2 business days.