Terms of service

Last updated: 23 September 2026

These Terms of Service govern your use of the Pawvesa website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms together with the policies referenced on our website.

Nothing in these Terms limits any statutory consumer rights that cannot lawfully be excluded.

1. Online Store

You may use our website only for lawful purposes.

You must provide accurate, current and complete information when placing an order or creating an account.

You must not misuse the website, interfere with its operation, introduce malicious code or attempt to access systems or information without authorisation.

2. Product Information

We aim to provide accurate product descriptions, specifications, photographs, prices and availability information.

Product colour and appearance may vary slightly because of:

• Screen and display settings

• Lighting used in photographs

• Minor manufacturing variations

• Updates made by the manufacturer

Measurements described as approximate may vary slightly.

Lifestyle images may contain pets, furniture or decorative items that are not included. The product page will identify what is included with the purchase.

We may correct genuine errors or inaccuracies when identified, subject to applicable consumer law.

3. Prices

Prices are displayed in British Pounds Sterling—GBP (£)—unless otherwise stated.

The total amount payable will be displayed before checkout is completed, including any shipping charges or taxes presented to you.

Promotional prices and discounts may be changed or withdrawn, but this will not affect an order already accepted.

4. Orders

Submitting an order does not necessarily mean it has been accepted.

After checkout, you should receive an automated order confirmation. This confirms that we received the order but does not necessarily constitute final acceptance.

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable

• Payment cannot be authorised

• Delivery information is incomplete

• An obvious pricing or description error has occurred

• We reasonably suspect fraud or unlawful activity

• We cannot deliver to the supplied address

If payment has already been taken for an order that we cannot fulfil, an appropriate refund will be issued.

5. Payment

Available payment methods will be displayed at checkout.

Payments are processed through the payment providers available on our website. Pawvesa does not necessarily receive or store complete payment-card details.

Customers are responsible for ensuring they are authorised to use the selected payment method.

6. Shipping and Delivery

Our shipping destinations, handling times, estimated delivery times, costs and tracking information are explained in our Shipping Policy.

Customers are responsible for providing accurate and complete delivery information.

Delivery dates are estimates unless we explicitly agree otherwise.

7. Returns, Cancellations and Refunds

Returns, exchanges, cancellations and refunds are governed by our Returns & Refunds Policy and applicable consumer law.

Nothing in these Terms excludes or limits legal rights that cannot lawfully be excluded.

8. Product Use

Customers are responsible for:

• Reading and following supplied product instructions

• Using products only for their intended purpose

• Testing cleaning tools on a small, hidden area before wider use

• Avoiding excessive pressure on delicate or easily damaged surfaces

• Supervising products appropriately around children and animals

• Stopping use if a product appears damaged or unsafe

Pet-grooming products should be used gently and only for their stated purpose.

Pawvesa products are not veterinary or medical products and are not a substitute for professional veterinary advice or treatment.

If a pet shows discomfort, irritation or an adverse reaction, stop using the product and seek appropriate veterinary advice where necessary.

9. Customer Reviews

Reviews must reflect genuine experiences and must not contain unlawful, abusive, misleading or infringing material.

We may moderate reviews where reasonably necessary, but we will not selectively remove genuine negative reviews solely because they are unfavourable.

10. Intellectual Property

Pawvesa branding, original website text, graphics, photographs and other original materials may be protected by intellectual-property law.

You may not reproduce, distribute or commercially exploit protected Pawvesa content without permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment, delivery, tracking, analytics or social-media services.

Independent third parties operate under their own terms and privacy policies. Pawvesa is not responsible for independent third-party websites or services outside our reasonable control.

12. Personal Information

Our collection and use of personal information are explained in our Privacy Policy.

Where legally required, non-essential cookies and similar technologies are controlled through the choices available in our cookie-consent system.

13. Availability of the Website

We aim to keep the website available and functioning correctly.

We may temporarily suspend or restrict access for maintenance, security, updates or circumstances outside our reasonable control.

We do not guarantee that the website will always be uninterrupted or error-free.

14. Liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability relating to:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Applicable statutory consumer rights

• Any other liability that cannot legally be excluded

Any limitation of liability will apply only to the extent permitted by law.

15. Changes to These Terms

We may update these Terms where reasonably necessary because of changes to our services, business practices or legal requirements.

The current version will be published on this page with an updated revision date.

Changes will not reduce rights already applicable to an accepted order unless permitted by law.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

17. Governing Law

These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

18. Contact Information

Questions about these Terms can be sent to:

Pawvesa

Email: contact@pawvesa.com
Phone: +44 117 410 1297

Address:
17 Regency Drive
Brislington
Bristol
BS4 4UA
United Kingdom

Customer service: Monday–Friday, 09:00–17:00 UK time
Response time: We aim to respond within 1–2 business days.